Help centre

Guides and answers

Short guides on asking a question, sending feedback and following it up — plus sections for organisation teams and platform staff.

Everyone

For anyone using an organisation's questions and feedback pages.

What you can send an organisation, and what happens after you do.

How to ask so you get a useful answer quickly.

Praise, concerns and ideas, and how they are used.

When you can stay anonymous, and what the organisation can see.

One sign-in, several organisations, and how to switch between them.

Where to see your questions and feedback and any replies.

For administrators of an organisation. Only they can open these.

Working the inbox

Claim, answer, pass up and close questions and feedback.

Questions and feedback, kept apart

Why the two streams differ and how sentiment is measured.

Intake links, QR codes and who can send

Open your channels to the public, members, or selected plans.

People, roles and levels

Give the right access at the right level of your organisation.

Sending news out

Rich broadcasts, approvals, scheduling, receipts and recall.

Membership and payments

Plans, applications, member records, imports and payment settings.

Reports, sentiment and outcomes

Read the figures, drill down, and export safely.

Branding, themes and your own domain

Logo, colours, theme and branded email.

For ReoConnect staff. Only they can open these.

Organisations and their lifecycle

Plans, allowances and billing modes

Including the custom plan billed outside the platform.

Modules and feature gating

Enable a capability for the platform, then let organisations enable it.

Operations, queues and alerts

Queue health, retries, replay, alerts and cost controls.